Terms of service

1. Definitions

Platform - the dispatch, routing, window-prediction, reallocation, tracking, and analytics services made available under the Iyerxpress brand.

Customer - the operating company that has entered into a written commercial agreement with us for use of the platform.

Authorised user - a natural person granted a role on the platform by the Customer, including fleet managers, dispatchers, and client administrators.

Order - an individual delivery request handled by the platform on behalf of the Customer or a client of the Customer.

2. Access and account

Access is granted to Authorised users through credentials issued after sign-up. Credentials are personal to the Authorised user and must not be shared. The Customer is responsible for keeping its list of Authorised users current, including removing access when someone leaves the Customer's employment.

3. Acceptable use

The platform is provided for legitimate delivery-operations use. Use of the platform to route illegal shipments, to circumvent statutory rider protections, or to submit deliberately misleading operational data is not permitted. Automated scraping of the platform outside our documented APIs is not permitted.

4. Fees and billing

Fees are set out in the written commercial agreement with the Customer. Where a fee schedule includes a fixed platform fee and a per-rider component, the per-rider figure is billed against the active rider count at the end of each billing period. Invoices are due within the payment window stated in the commercial agreement.

5. Service commitments

We commit to keeping the platform available on a 24/7 basis, with maintenance windows announced in advance. Detailed availability targets, incident-response commitments, and credit terms are set out in the service-level annex that accompanies the commercial agreement.

6. Operational data and ownership

Operational data submitted by the Customer or created by the Customer's use of the platform belongs to the Customer. We hold that data only for the purposes of running the platform and producing the analytics described in the documentation. We do not use Customer operational data to train models for other Customers, and we do not resell it.

7. Aggregated statistics

We may compute anonymised, aggregated statistics across all platform activity - for example, corridor-average performance by city or category-average window accuracy - and use those aggregated statistics to improve the platform and describe its performance in general terms. Aggregated statistics are not attributable to a specific Customer.

8. Suspension

We may suspend an Authorised user's access on notice to the Customer if that user's actions materially threaten the security of the platform or the integrity of another Customer's operational data. We may suspend the Customer's access on notice if the Customer is materially in breach of these terms and has not remedied the breach within the notice period.

9. Term and exit

The commercial agreement sets the initial term and renewal treatment. Each party can terminate on written notice as set out in the commercial agreement. On exit, the Customer's operational data is exportable in standard formats for the period stated in the security page, and then removed except where a statutory obligation requires retention.

10. Liability

Neither party is liable for indirect or consequential loss. Our aggregate liability for direct loss is capped as set out in the commercial agreement. Nothing in these terms excludes liability that cannot be excluded under applicable law - for example, for fraud or wilful default.

11. Confidentiality

Each party will treat non-public information received from the other as confidential and use it only to perform the agreement. Standard exceptions apply for information that is public, independently developed, or required to be disclosed by law.

12. Changes to these terms

We may change these terms with written notice to the Customer. Material changes take effect 30 days after notice. Continued use of the platform after a material change constitutes acceptance of the changed terms.

13. Governing law and disputes

These terms are governed by the laws of India. Disputes arising under these terms are subject to the exclusive jurisdiction of the competent courts at Bangalore, Karnataka, unless the commercial agreement specifies an arbitration process, in which case that process takes precedence.

14. Getting in touch

Legal notices reach us through the contact page. Mark the message as legal and it is routed to the named owner.